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Returns & Exchanges
RETURN PERIOD FAULTY PRODUCT
Please check your product(s) as soon as you receive it. If there’s any noticible faults or damages to the product(s) please notify us within 48hrs after receiving the product. Return the product with original labels attached as described below. We’ll replace you with a new one. After this 48hrs we can’t be held accountable for faulty products
NORMAL RETURN PERIOD
If for any reason you are not completely satisfied with your BICI online purchase, simply return the unused articles and we will be happy to remit your account for the amount of the purchase.
The return period for BICI is 14 days after you receive the products.
We need a few things from you in order to take back the product(s) and refund the money:
1. Send request for return or exchange e-mail
Send an e-mail to firstname.lastname@example.org stating your name, order number and the products you want to return.
2. Original and unworn condition
We only accept returned products if they are returned in original and unworn condition. The clothing or other products may not show any traces of use.
The original labels need to still be attached to the products. We don’t accept products without the original labels attached.
Products should be carefully packaged. If possible using the original BICI packaging.
You can send your package to the following address:
5109 AC 's Gravenmoer
* Return shipping at own costs.
When posting your article via parcel post, please ask for a shipping receipt so you can prove that you have sent the item.
Please notice: If the return does not meet one of the above conditions it will not be accepted and you will receive a notice about this.
After we receive the product, we will refund you the invoice amount of the product(s).
The product doesn’t fit? It can be exchanged. See ”returns” for the required steps.
Please take notice:
- Returning the product(s) is at your own costs. We then ship the replacing size to you for free.
- Exchange only occurs if the requested product is on stock at the moment we receive the return shipment.
- If the desired size is not in stock the shipment will be processed as a normal return shipment and you will get a refund (as described above). Complete the form on the back of your invoice. We exchange the product(s) after the package is unpacked and checked. You will receive a new shipment free of further costs
2. Another product
Would you like another product? In this case take the following steps:
- See ‘ACCEPTANCE’ for the required steps.
- Send back the product in your possession.
- You will receive a refund of your current order, which allows you to place a new order.
- With your new order you will receive the new product(s) with a new invoice associated with that product(s).